Product Release: Automatic Language Translation, Updated Trackers Reporting, PII Type Classifications, & Improved Self-Service Billing Controls/Reporting

The latest Concord product release includes automatic language translation of the Consent Banner & Privacy Center content in 36 languages, the introduction of a new “Ignored” category for trackers (cookies, scripts, iframes) to provide better insight and control and to help ensure compliance with stricter data privacy laws like GDPR, new PII type classification in data mapping, and improved billing controls and reporting. This release also includes a number of other minor enhancements and fixes.

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Automatic Language Translation in the Consent Banner & Privacy Center

This feature adds automatic language translation to the Consent Banner & Privacy Center and ensures that the Unified Consent Banner & Privacy Center experience is automatically delivered to your end users in their preferred languages. This includes:

• Admins can easily enable/disable translation with the flip of a switch.
• When enabled, all Consent Banner & Privacy Center content will be automatically translated to the following 35 languages based on each individual user’s browser language settings:
  • English
  • Spanish
  • French
  • Chinese (Simplified)
  • German
  • Portuguese
  • Russian
  • Japanese
  • Italian
  • Hindi
  • Korean
  • Turkish (LTR)
  • Dutch
  • Polish
  • Indonesian
  • Vietnamese
  • Thai
  • Bengali
  • Punjabi
  • Greek
  • Bulgarian
  • Croatian
  • Czech
  • Danish
  • Estonian
  • Finnish
  • Hungarian
  • Irish
  • Latvian
  • Lithuanian
  • Maltese
  • Romanian
  • Slovak
  • Slovenian
  • Swedish
  • Norwegian
• Any custom content edits in Consent Settings will also be automatically translated. If you prefer to work in a language other than English, our auto translation functionality will also auto detect the root language during automatic translation.

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Ignored Trackers Option & Updated Trackers Logic

To provide our customers with even more insight and control when it comes to detected scripts and iframes, we added a new “Ignored” category to our existing tracker categories (Analytics, Functional, Malicious, Marketing, Strictly Necessary, and Unclassified). This is similar to the unclassified logic used with cookies, with a few key differences. Here is why it is important and how it works:

• In order to comply with stricter data privacy laws like GDPR, all trackers (cookies, scripts, or iframes) that store any type of user data (including things like IP address or other items that could be used to tie data back to an individual), should be classified and blocked prior to consent unless they are strictly necessary.
• Our team has always put in a lot of effort when it comes to automatic detection and blocking of not just cookies, but scripts and iframes as well. It is extremely important to correctly detect and block scripts and iframes since they often set data like cookies and that is disallowed by GDPR even if deleted right away. It isn't an easy problem to solve, and there are other companies in the consent management space that struggle with pieces of it. In some cases, they don’t process scripts and iframes and only detect and delete cookies after the fact. As noted above, that is simply not compliant at all with laws like GDPR.
• While we have a very large database of trackers that is used to automatically classify known trackers in real-time, this allows better visibility into all running scripts and iframes, so any of them that are detected but not automatically classified, can still be reviewed and classified when needed. This provides full insight into all scripts and iframes, without impacting functionality, as ignored scripts and iframes are made available for review and classification without being processed by the auto-blocking engine. The combination of the new ignored functionality for scripts and iframes and our existing unclassified functionality for cookies, ensures that nothing falls between the cracks.
• We have had an automated process behind the scenes for quite a while that is used to review and classify newly detected trackers that aren’t yet part of the global trackers database. This provides additional benefits to our team as well when it comes to our commitment to continually updating the global trackers database to make compliance here as easy as possible for all of customers.

For details on how to configure this, visit the help doc here: Configuring Automatic Translation

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PII Type Classification in Data Mapping

We improved this feature by adding the ability to add a PII Type Classification to all Data Categories. This includes:

• A new single-select PII field Data Categories that can be set to none, standard, or sensitive.
• The ability to change the PII type for new and existing Data Categories in the Admin UI and via the Privacy API.
• A predetermined PII setting for built-in read-only Data Categories.

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Improved Self-Service Billing Controls & Reporting

We introduced a number of additional self-service billing controls and improved reporting for metered billing usage. This update includes:

• The billing page that is available to organizational owners was refreshed and now includes a new and improved overview that includes all allotments and metered billing usage in a single view.
• Metered billing items like sessions and privacy requests are now updated hourly.
• Initial plan setup and the upgrade/downgrade workflows were updated as well to provide a clearer overview of the currently selected plan, current allotments, and potential changes tied to add-on adjustments and upgrades/downgrades.

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Other Fixes & Improvements

• Enhancement: Improved editing experience in the Concord Admin UI that no longer requires entering edit mode.
• Enhancement: UI updates and optimizations, including some visual updates.
• Enhancement: Consent banner accept all and deny all buttons are now the same color (they have always been the same size). This provides clearer equal choice to users and aligns with newer regulatory guidance, including the latest guidance in Germany.
• Enhancement: Improved organization, project, and region switching experience, with organization switching moved out of the breadcrumb selector and into a dedicated organization control in the sidebar.
• Enhancement: New in-app notifications to lets users know that a newer version of the app is available, including a quick refresh option.
• Enhancement: Improved customer notifications during maintenance windows.
• Enhancement: Automatic deletion of notifications that are more than 60 days old.
• Fix: An occasional issue with category, company, and domain searches in cookies & scripts was resolved.